Customer Service, a player in Customer Loyalty

Your customers’ journey to your products and services is increasingly winding. The distribution channels are multiplying, intermediaries, platforms… On the other hand, to express one’s dissatisfaction, things go much faster… instantaneously, publicly, peremptorily and often definitively. Responding to each customer who asks you has become a real duty for anyone…

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Why should you outsource?

When a company is not or no longer able to accomplish all of its missions internally, it turns to an external service provider to achieve its objectives. We then speak of outsourcing, in the broad sense. This mechanism is called BPO, for Business Process Outsourcing. Outsourcing certain missions is a…

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Why should you do a satisfaction survey?

Thanks to AreYouNet, the satisfaction survey is now within the reach of each type of business and for each type of market. Measuring satisfaction is the surest way to orient a strategy, correct errors and react quickly to demand. The satisfaction survey is the main vector for determining ROI (Return on Investment).

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Does your website meet your customers’ expectations?

The definition of what a “good” website has changed significantly in the recent years. We used to say that a well-made website is a “living” website. In other words, under the aegis of a webmaster, a website had to be updated regularly and had to be enriched with contents and, in no case to remain monolithic and not up to date. Nothing worse for any business to display an obsolete, unmaintained website or one that gives the impression of being abandoned, both in substance and in form.

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Why should you do internal surveys?

Customer Satisfaction and Internal Satisfaction are at the heart of priorities within any company. It is essentially for this reason that Employee Evaluation is developing more and more thanks to dedicated and particularly relevant tools. AreYouNet supports you in this essential stage of your strategy. Employees = Spokespersons The main…

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