Best practices for managing your panels

Panel management tools are more and more efficient and today deliver detailed and reliable information. Above all, they have become democratized and can very well be internalized. Today, having a base of customer panels is essential for anyone who wants to develop customer satisfaction and gain market share. However, the…

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The new Customer Relationship Experience

Customer Experience, the #1 factor in the selection criteria In 2021, in a disrupted economic context and uncertain forecasts, Customer Relationship will become the main differentiating factor between brands. Competition is intensifying, products and services are equivalent in many sectors of activity, prices and margins are reduced … Distribution channels…

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Why should you do a satisfaction survey?

Thanks to AreYouNet, the satisfaction survey is now within the reach of each type of business and for each type of market. Measuring satisfaction is the surest way to orient a strategy, correct errors and react quickly to demand. The satisfaction survey is the main vector for determining ROI (Return on Investment).

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Does your website meet your customers’ expectations?

The definition of what a “good” website has changed significantly in the recent years. We used to say that a well-made website is a “living” website. In other words, under the aegis of a webmaster, a website had to be updated regularly and had to be enriched with contents and, in no case to remain monolithic and not up to date. Nothing worse for any business to display an obsolete, unmaintained website or one that gives the impression of being abandoned, both in substance and in form.

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Why should you do internal surveys?

Customer Satisfaction and Internal Satisfaction are at the heart of priorities within any company. It is essentially for this reason that Employee Evaluation is developing more and more thanks to dedicated and particularly relevant tools. AreYouNet supports you in this essential stage of your strategy. Employees = Spokespersons The main…

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